Terms of service.

The service

Nova is an app for your computer (Mac today; Windows and mobile are coming). Nova Cloud is the online service she thinks through. Your plan gives you Nova on up to three computers, and a monthly allowance of credits that resets on the 1st of each month (UTC). You must be at least 18, or the age of majority where you live, to use Nova.

Your account

You sign in with your email and a one-time code. Keep access to that email safe: anyone who can read it can sign in as you. Tell us at once if you think someone else is using your account. One free trial per computer; please don't create extra accounts to get more.

Trial

Each new account starts a free 7-day trial, one per computer, with no card needed. When it ends, Nova pauses until you choose a plan.

Plans, credits and payment

Nova Pro and Nova Business are subscriptions sold through Lemon Squeezy, our reseller and merchant of record, which handles payment, tax and invoices. Prices are on the pricing page and may change; a change applies from your next renewal, and we tell you before it does.

Each plan includes monthly credits. Unused monthly credits don't carry over. Top-up credits you buy are used only after the month's credits run out, and they don't expire while your account is open. Premium voices and some features use credits.

You can cancel at any time from your receipt email; your plan keeps working until the end of the period you paid for. If Nova didn't work for you in the first 14 days of a paid plan, write to us and we refund it.

Using Nova well

Nova acts on your computer on your behalf. She asks before paying, deleting for good, installing software, quitting your apps, calling or messaging someone, changing your team, and sending or posting from your own accounts. You are responsible for what you ask her to do.

Don't use Nova for anything unlawful, to harm, deceive or harass anyone, to break other services' rules, or to get around the trial, credits or device limit. Don't try to use Nova Cloud for anything other than Nova. We may suspend an account that does.

AI answers

Nova thinks with AI models. They can be wrong, out of date or incomplete, even when they sound sure. Check important work before relying on it, and don't treat her answers as professional medical, legal, financial or other advice.

Your work

What Nova makes for you is yours. You keep the rights to what you give her, and you are responsible for having the right to use it.

What is ours

The Nova app, Nova Cloud, the name NOVA and the ring-and-spark logo belong to NOVA. Your plan is a licence to use them under the End User Licence Agreement, not to copy, resell or reverse-engineer them.

Availability

We work to keep Nova Cloud running, but we can't promise it will always be available or error-free. We may change or update the service; important changes will be announced by email. To the extent the law allows, we are not liable for indirect losses, and our total liability is limited to what you paid us in the last twelve months.

Ending

You can stop at any time: cancel your plan and ask us to delete your account. We may suspend or close an account that breaks these terms, and we tell you why unless the law stops us.

Changes to these terms

If we change these terms in a way that matters, we will email you at least 14 days before the change takes effect. Using Nova after that means you accept the new terms; if you don't, you can cancel.

Law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the courts of Riyadh decide any dispute, unless the law where you live gives you rights that can't be taken away.

Contact

hello@heynovapro.com. NOVA, Riyadh, Saudi Arabia.