Privacy.

On your computer

Nova's hearing (speech to text), her own voices, her memory, your conversation history, meeting notes and the camera all run and stay on your computer. Camera frames never leave it. You can see, edit or delete what she remembers at any time (press B in Nova).

Sent to Nova Cloud

To think, Nova sends what you ask, with the context she needs for it, to Nova Cloud (api.heynovapro.com). Nova Cloud passes it to one of the AI model providers listed below and returns the answer. Nova Cloud does not keep the content of your requests or answers. It records only how much each account used, so plan allowances and credits work.

Some features send a little more, only when you use them:

• Web search: when she searches the web for you, the search runs at the AI model provider.
• Premium voices: the text she is about to say is sent through Nova Cloud to our voice provider and the audio comes back. Her standard voices never leave your computer.
• Telegram: messages you send her on Telegram wait on Nova Cloud until your computer collects them, at most one day, and are deleted once delivered. We keep the link between your account and your Telegram chat until you disconnect it.
• Updates: Nova checks get.heynovapro.com for a new version a few times a day. The check sends nothing about you.

What we store about you

• Your email address, your plan, when it renews, and your credits and top-ups.
• For each computer you sign in on: a random identifier derived from it (never its serial number), and a hashed sign-in key.
• Usage totals per month and per day: the number of requests and tokens, and the cost.
• Service records for security and reliability (for example a failed sign-in or a provider error), kept 30 days.
• If you join a waitlist: your email, which platform you want and your language, used only to tell you when it is ready.

Payments are handled by Lemon Squeezy, our reseller and merchant of record. We never see your card number.

Why we use it

We use this information to provide the service you signed up for (signing you in, answering your requests, running your plan and credits), to keep it secure and working, and to tell you about your account. We don't sell your information, we don't use your requests or conversations to train AI models, and we don't use your information for advertising.

Who processes it for us

• AI model providers, for thinking: Anthropic and Amazon Web Services (Amazon Bedrock); OpenAI only as a backup when they are unavailable. They process requests to answer them and, under their terms for business customers, do not use them to train their models.
• ElevenLabs: premium voices, only when you choose one.
• Telegram: only if you connect Nova to your Telegram.
• Cloudflare: hosting Nova Cloud and this website.
• Resend: sign-in code emails.
• Lemon Squeezy: payments, tax and invoices.

Some of these providers are in the United States and other countries outside Saudi Arabia, so your information may be processed there, under contracts that protect it.

Her own accounts

Nova has her own email address and her own browser profile, separate from yours. What she does there stays on your computer, in her browser profile.

This website and cookies

heynovapro.com sets no cookies and runs no analytics or advertising scripts. Cloudflare, which serves the site, keeps ordinary server logs for security. The waitlist form sends only what you type in it. The details are in our cookie policy (/cookies).

How long we keep it

Your account information and usage totals are kept while your account is open. Service records are deleted after 30 days, Telegram messages once delivered (at most after one day), and sign-in codes once used or expired. When you delete your account, we delete your account and usage records, except what the law requires us to keep, such as invoices, which Lemon Squeezy holds.

Your rights

You can ask us to tell you what we hold about you, to give you a copy, to correct it, or to delete it, and you can withdraw consent to anything that relies on it. Write to hello@heynovapro.com from your account's address and we will answer within 30 days. If you are not satisfied, you can complain to the Saudi Data and AI Authority (SDAIA), or to the data protection authority where you live.

Children

Nova is not meant for children under 18, and we don't knowingly collect information from them.

Deleting your account

Email hello@heynovapro.com from your account's address and we will delete your account and usage records. Everything on your computer you can delete yourself: remove the Nova app and the .nova folder in your home folder.

Changes to this policy

If we change this policy in a way that matters, we will email you before the change takes effect. The date at the top shows the latest version.

Contact

hello@heynovapro.com. NOVA, Riyadh, Saudi Arabia.